Caffeinated Mornings with Biju Thomas

You Want Fries With That?

Like a rite of passage, the service industry can forever change you. Haven’t done time as a dish washer? Well, if you’re a designer, architect, artist, or any kind of professional in the business of experience-making, guess what? Consider yourself transformed, because you’re in the sometimes brutal, always demanding, and often interpersonally enlightening, service industry.
And to be good at it, there’s a lot to know. How do you acquire valuable feedback? How do you serve up solutions they’ll like? How do you gain insight into what makes your customers (or your customers’ customers) sated yet hungry for more? Gather ’round the proverbial table with Restaurateur, Provocateur and guest host Michael Friedberg and acclaimed Chef, Author and Entrepreneur, Biju Thomas for what promises to be a well-balanced yet hearty treat.
9:00-9:30 am: Networkings
9:30am-10:30 am : Presentation
Coffee and breakfast snacks provided!

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